Arthur Musoke

HIGHLIGHTS OF QUALIFICATIONS
Skilled in providing superior service and prompt customer satisfaction.
Strong troubleshooting skills and proficient in Microsoft Windows Operating Systems. Completion of A+, N+, Microsoft MCP, MCSA, MCSE, SECURITY+
MASTER CERTIFICATE IN PC DESIGN & NETWORKING WITH SECURITY MASTER CERTIFICATE IN PC DESIGN & NETWORKING WITH SECURITY

TECHNICAL SKILLS
⦁ Exceptional knowledge of networking concepts, Microsoft Operating Systems, Microsoft Office and most Anti- Virus Software.
⦁ Strong ability to troubleshoot, repair PCs, server hardware and software issues.
⦁ Managing Networks i.e LAN and WAN. Building Domain controllers and maintaining them.
⦁ Solid understanding of Windows XP, XP Professional, Windows Vista, Windows 98/2000/2008 and NT, Window 7, Server 2003 and 2008
⦁ Active Directory, DNS, WINS, DHCP, IIS, VLAN, Virtual PC, RAS, IP Sec configuration, Exchange Server
⦁ Microsoft Lab trainings
EXPERIENCE
Systems Administrator Lemuel Shattuck Hospital, Jamaica Plain, Ma. 2016- 2017
⦁ As a Network Engineer shared responsibility for planning, coordinating, supporting and implementing the hardware and software necessary to support the LAN requirements.
⦁ Responsible for engineering, security, configuration, installation and administration of network components, e.g. Hubs, Routers, Switches, wiring closets, firewalls and network monitoring tools.
⦁ Worked with clients to ensure reliable, secure communication links between sites.
⦁ Have technical networking experience, including experience in the installations and maintenance of a carrier grade optical network, network monitoring tools, and LAN and WAN experience.
⦁ Experience managing external vendors and resources.
⦁ Solid understanding of Ethernet, MLPS, DWDM technologies.
⦁ Working knowledge of major vendor (Cisco, Dell, etc.) equipment.
⦁ Ability to prepare cost and time estimates to support networking projects and understanding of network firewalls and security concepts.
⦁ QoS, VoIP, WINS, DNS, LAN/WAN environments, DHCP experience in an NT environment.
⦁ Strong knowledge of network processes for large organizations and knowledgeable of future trends and directions of wired and wireless networking technologies.

Network Administrator Atrixtec Technology, Hyde Park, MA 2006 - 2017
⦁ Analyze, plan, design and install new personal computer systems
⦁ Review, maintain and perform upgrade to existing personal computer systems
⦁ Investigate hardware and software problems and perform minor system, hardware and communication connection duties.
⦁ Determine user specifications for hardware and software and perform purchasing of hardware and software to meet users' needs
⦁ Assist with managing and maintaining hardware and software inventories.
⦁ Collaborate with Applications Team to implement, deploy, maintain and support all applications.

Trim Technician Analog Devices Inc. Cambridge, Ma. 2006- 2009
⦁ Troubleshot and maintained Cts5010 and Cts5040.
⦁ Worked in Self-directed environment with no supervision and still achieved objectives.
⦁ Operated and maintained both manual and fully automatic laser equipment.
⦁ Provided technical and debug assistance to maintenance and engineering groups.
⦁ Exceeded quarterly set goals for more than 3 years..
⦁ Performed daily Preventative maintainance on Etest 4090.
⦁ Trained and certified several MTs.
⦁ Performed Quality Control on various samples to ensure proper cuts were made.
⦁ Replaced Toner catridges and fixed faulty printers.
⦁ Troubleshooting level 2 hardware and software installation problems.
⦁ Completed quarterly hardware and product inventories and reconciled discrepancies.

Test Operator Analog Devices Inc. Wilmington, Ma. 2000- 2003
⦁ Testing high tech. DSP, MSP ICs and trouble shooting as well as calibrating CTS 5000, HSC, LTS 20, LTX 80, and LCT series systems for optimal performance. I also worked on rasco, multi-test, aseco 130, 170 and ATL-50 handlers to qualify the top of the line devices.

Machine Tech Polaroid Corp. Waltham, Ma.02154 1998-2000
⦁ New product manufacturing group (I-ZONE) Machine Tech.
⦁ Soldered ICs on the boards for the cross web.
⦁ Operated and maintained both manual and fully automatic assembly machines.
⦁ Provided technical and debug assistance to maintenance and engineering groups.
⦁ Achieved high productivity records on several occasions.
⦁ Suggested new methods for machine design and operational procedures.
⦁ Trained and certified several machine operators.
⦁ Team member of a desktop refresh project responsible for replacing/upgrading over 1300.
⦁ Customized Email and printer settings for each PC delivered.
⦁ Created or updated machine information files for each PC delivered or moved within the building.
⦁ Troubleshooting level 1 hardware and software installation problems.
⦁ Responsible for hard drive replacements and memory upgrades for machines that were not going to be replaced.
⦁ Completed periodic hardware inventories and reconciled discrepancies.
⦁ Assigned and delivered media equipment to company employees.
⦁ Assisted employees with issues related to desktops and telephone either in person or by telephone.
⦁ Setup of media equipment for special events.
⦁ Trained and assisted with proper use of equipment.
⦁ Replacement and the collection of media equipment and telephones.
⦁ Scheduled and installed of telephone equipment.
⦁ Performed functional tests on a variety of special projects.

Special skills
⦁ B2 Logic circuit designing, Electrical assembly, Electronic testing, Manual dexterity.
⦁ Installing Windows Operating Systems and applications.
⦁ Implementing and Conducting Administration of Resources.
⦁ Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers.
⦁ Monitoring and Optimizing System Performance and Reliability.
⦁ Configuring and Troubleshooting the Desktop Environment.
⦁ Implementing, Managing, and Troubleshooting Network Protocols and Services.
⦁ Configuring, Managing, and Troubleshooting Security.
EDUCATION
2000-2001 Massachusetts Bay College, Wellesley, Ma.
⦁ Electrical & computer engineering.
2005-2006 Clark University, Braintree, Ma.
⦁ PC & Networking Design w/ Security (CompTIA A+, Network+, Linux+, and Microsoft MCP, MCSA, MCSE & SCNP Training.) Master Certificate Program 20

2010-2011American Career Institute, Braintree, MA
Master Certificate in PC & Networking Design with Security
⦁ Program consisted of 900 hours of hands-on, instructor-led training:
⦁ PC Repair & Troubleshooting applications
⦁ Network Support & Fundamentals of Networking
⦁ Networking Configuration & Administration
⦁ Command Line
⦁ Advanced Operating Systems
⦁ Active Directory
⦁ Completed all MS Certification Courses (including A+, Net+, Security+, MCSE, MCSA, MCDST, Linux)
⦁ TCP/IP
⦁ Implementation of ISA Server 2004
⦁ Implementation and management of MS Exchange Server
⦁ Implementation, management, and maintenance of Windows Server 2000/2003/2008

Responsibilities: